Shipping Policy
Last updated: 25 October 2026
This Shipping Policy explains how NEWWEX delivers digital subscriptions and provides access to its online services after purchase.
1. Digital Products and Services Only
NEWWEX provides online subscriptions, digital products and web-based services. Physical products are not shipped under the standard NEWWEX subscription. Therefore, no physical shipping, postage or courier fee applies to that subscription.
2. Digital Delivery and Subscription Activation
After you complete payment, your transaction may need to be verified and confirmed before your subscription or service is activated. Once payment has been successfully verified, you will be provided with the relevant registration, account activation or access instructions.
Where additional registration details are required, you must complete the registration process and provide accurate information before access can be granted.
3. Delivery Time
Digital access is generally provided after successful payment verification and completion of any required registration steps. Processing time may vary depending on the payment provider, transaction verification, technical conditions or the information required from you.
If you have completed payment but have not received activation instructions or access within a reasonable period, please contact us for assistance.
4. Customer Responsibilities
You are responsible for providing accurate contact and registration information, checking your email and any relevant spam or junk folders, and following the instructions supplied for account activation. Incorrect or incomplete information may delay the activation process.
5. Access Problems and Failed Delivery
If you experience problems accessing a purchased digital service, please contact our support team. We may request transaction details or other information reasonably necessary to verify your purchase and investigate the issue.
We will make reasonable efforts to assist with legitimate activation or access problems.
6. Shipping Fees and Physical Delivery
No physical delivery or courier service is included with the standard NEWWEX subscription. If a separate product or service involving physical delivery is offered in the future, its applicable delivery terms and charges will be communicated separately before purchase.
7. Refunds and Cancellations
Refund requests are handled in accordance with our Refund & Return Policy and any applicable legal requirements. Please review that policy for information about refund eligibility and how to submit a request.
8. Changes to This Policy
We may update this Shipping Policy when our services or operating procedures change. The latest version will be published on this page together with its updated date.
9. Contact Us
If you have questions about digital delivery, subscription activation or access to NEWWEX services, please contact us:
ONE BILLION SOLUTIONS PLT
Registration No.: LLP0005337-LGN
B2-2-3, Solaris Dutamas, No.1, Jalan Dutamas 1,
50480 Kuala Lumpur, Malaysia
Email: admin@newwex.com
Phone: +60 11-5206 7676