Refund & Return Policy
Last updated: 25 October 2026
Please review these conditions before purchasing a NEWWEX subscription or other eligible product.
1. Subscription Price and Period
The stated NEWWEX subscription price is RM65 for a 12-month subscription period. The applicable features, quotas, access conditions and renewal arrangements should be reviewed before payment.
2. Digital Services and Immediate Access
NEWWEX may provide access to online services, website publishing features, digital products, downloadable content or other electronically supplied items. Customers should review the product description and applicable conditions before completing an order.
3. Change-of-Mind Requests
A change-of-mind refund may not be available after a digital product has been accessed, downloaded or supplied, or after a subscription has commenced, except where required by law or expressly stated in the applicable offer. This condition does not remove any mandatory consumer rights.
4. Duplicate Payments and Technical Problems
Contact us if you have been charged more than once for the same order, have paid but cannot access the service you purchased, or encounter a verified technical problem that prevents the purchased service from functioning as described. We will review the issue and, where appropriate, attempt to restore access, correct the problem, provide another suitable remedy or issue a refund where applicable.
5. Products That Are Defective or Misdescribed
If a product or service is materially different from its description or fails to meet applicable requirements, please contact us with details and supporting evidence. We will assess the matter and provide an appropriate remedy in accordance with applicable law and the relevant purchase terms.
6. Physical Products, If Offered
If physical products are offered through NEWWEX, product-specific return instructions and eligibility conditions will be provided where applicable. Items reported as damaged, defective or materially different from the description will be reviewed and handled in accordance with applicable law.
7. How to Request a Refund
Email admin@newwex.com with your name, account email, order or transaction reference, purchase date, product purchased and a description of the issue with relevant supporting evidence. Never email your password, full payment card number or card security code.
8. Review and Refund Processing
We will review requests individually and may ask for reasonable supporting information. If a refund is approved, it will normally be returned through the original payment method where possible. The time required for funds to appear depends on the payment provider and financial institution.
9. Contact Us
Contact ONE BILLION SOLUTIONS PLT at admin@newwex.com or +6011-5206 7676.
Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded under applicable Malaysian law.